[et_pb_section fb_built=\u201d1\u2033 custom_padding_last_edited=\u201don|phone\u201d next_background_color=\u201d#FFFFFF\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#E8E8F0\u2033 custom_margin=\u201d||||false|false\u201d custom_padding=\u201d| 5vw||false|false\u201d custom_padding_tablet=\u201d||10vw||false|false\u201d custom_padding_phone=\u201d||15vw||false|false\u201d top_divider_height=\u201d280px\u201d top_divider_height_tablet=\u201d\u201d top_divider_height_phone=\u201d\u201d top_divider_height_last_edited=\u201don|tablet \u201d bottom_divider_style=\u201dwave\u201d bottom_divider_repeat=\u201d1x\u201d bottom_divider_flip=\u201dhorizontal\u201d bottom_divider_height_tablet=\u201d50px\u201d bottom_divider_height_phone=\u201d35px\u201d bottom_divider_height_last_edited=\u201don|phone\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_preule\u2033\u201d4. default\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d custom_padding_tablet=\u201d0px||||false|false\u201d custom_padding_phone=\u201d\u201d custom_padding_last_edited=\u201d on|phone\u201d global_colors_info=\u201d{}\u201d][et_pb_t ext _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d text_font_size=\u201d17px\u201d header_text_color=\u201d#FE6A00\u2033 header_font_size=\u201d45px\u201d custom_margin_tablet=\u201d|0px||0%|false|false\u201d custom_margin_phone=\u201d\u201d custom_margin_last_edited=\u201don|desktop=\u201d header_font_size_tablet=\u201d35px\u201d header_font_size_phone=\u201d30px\u201d header_font_size_last_edited=\u201don|desktop\u201d global_colors_info=\u201d{}\u201d]<\/p>\n
What do you need to know?<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#FFFFFF\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_version=\u201d 4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_text _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201d1_2,1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_toggle title=\u201dDownload\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d|#FFFFF\u201d_radii=\u201don|10px border 10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n
The download of plugins to send projects directly through the architecture and engineering software is done through the Augin website (augin.app), in the \u201cplugins\u201d tab. Choose the software you use to download. If you use software for which Augin does not have a plugin, export your project in IFC 2\u00d73 or IFC 4 format and upload the file directly via Augin Hub (PC version, available for free download from Augin's website).<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dSubmitting a project via plugin\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK ||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px1|10p\u201dx border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n To submit a project, it is necessary to first log in through the plugin using the same user email and password created by the App, it is not possible to create a user account through the plugins. After logging in, click on the \u201csend current view\u201d button to start the upload, large files may take a few minutes to be sent, and also to be processed. Some plugins may have this procedure a little differently.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dLogin problem\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK|| divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10pxwid0_xx border_10px1| \u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n Connection failure or unstable internet connection (check if you entered the username and password correctly).<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dPart of my project is missing\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201d K||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d border_radii=\u201don|10px|10px|10px \u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n Plugins do not export external links, therefore, they must be incorporated into the template so that they can be sent during upload. A tip is to send the projects separately to Augin and create a federated model for visualization and filters by discipline. <\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_toggle title=\u201dPlugin installation error\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon= \u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version\u20334.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15 )\u201d global_colors_info=\u201d{}\u201d]<\/p>\n During the installation or use of plugins on computers, some errors can happen, we list the most common ones: Not being logged in as a Windows administrator; firewall blocking; antivirus blocking; try to switch from 4G to wifi or vice versa; non-genuine software (does not work well with extensions); check for any pending Windows updates; have installed the plugin version that does not match your software.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dError submitting project\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK ||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px1|10p\u201dx border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n We recommend that you can use the English version of the source software when exporting, as well as the Windows version as well. Errors such as \u201cfilepath does not exist\u201d can occur due to translation problems, in this case, we suggest that you export your project to IFC 2\u00d73 or IFC 4 format and upload the project using Augin Hub, the version of Augin for PCs.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dI sent the project but it didn't arrive\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201d K||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.17.3\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d_radii=\u201don|10px0|10px| |10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n If the project has not arrived in the application within a few minutes, check that: the IFC file generated from the project was higher than the allowed limit for your version of Augin; export your project in IFC 2\u00d73 format and make sure you don't generate an empty file (between 5 and 10 Kb) because it's an export error and it won't convert soon.<\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#F3F4F9\u2033 global_colors_info=\u201d{}\u201d][et_pb_row=\u201d_builder_version 4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_text _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201d1_2,1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_toggle title=\u201dDownload\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d|#FFFFF\u201d_radii=\u201don|10px border 10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n The free download of Augin Hub can be done directly from the augin website (augin.app), under the \u201cAugin Hub\u201d tab. Fill in the form information to start, if the form does not appear for you, try to access the page from another browser. Make sure your computer has the recommended settings for installation. It is possible to install the software with lower settings, however, it is not what we recommend for a good experience. The only requirement is that the operating system is at least Windows 10. <\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dError installing Augin Hub\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201d K||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d border_radii=\u201don|10px|10px|10px \u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n Here are the most common problems during the installation process: Trying to install Augin Hub on a version that is not Windows 10; Windows has an update pending and so the installer cannot run; verify that the PC date\/time is correct; not be logged in as a Windows administrator; firewall blocking; antivirus blocking; non-genuine software; Windows version is not with Microsoft Store msix app installer; the .msix installer is made by the Windows Store itself, so we suggest searching the search engines if any errors appear during the installation, with the error code, suggestions on how to resolve the incompatibility or more information may appear in the following link: <\/span>https:\/\/docs.microsoft.com\/pt-br\/windows\/msix\/app-installer\/troubleshoot-appinstaller-issues<\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_toggle title=\u201dI sent the project but it didn't arrive\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon =\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16 \u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0, 0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n Check the "notifications" on the home screen, you may have a message detailing the reason a little more; check that the IFC file in question is not a binary file (it must be \u201cSTEP-File\u201d); to know if it was exported in binary, open the IFC file with any text editor, if you cannot identify words and strange characters appear, it is in binary; check that the IFC file is not an empty file (between 5 to 10 kb), if it is, this is an error in the export and therefore it will not convert, it will have to be exported again from the source software. <\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#FFFFFF\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_version=\u201d 4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_text _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201d1_2,1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_toggle title=\u201dI can't install or update the App\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px \u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317FF=\u201dF=\u201d border_radiicolorFF=\u201dF on|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n If you download the app on your phone or tablet but it fails to install, try to free up at least 1.4GB so that the installation can proceed properly, although the app has few MB, more free space is required. If, when installing a new version of the app, the store keeps asking you to update, this may be due to several new versions that may have arrived and so the best procedure is to delete the app from your phone or tablet and right after installing it. again, this will bring you to the latest version.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dCan't login to Augin app \u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201d K||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d border_radii=\u201don|10px|10px|10px \u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n If you can't log in to the app, it could be related to: Internet connection failure or instability, try switching your internet from 4G to wifi or vice versa; Make sure you entered your email and password correctly.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dTips for augmented reality\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK| |divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10pwix10pxall border_10pxx| =\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n For a better user experience, be sure to: Clean the camera of your cell phone or tablet before the experience (over time, the lenses can get greasy and carry dust, so cleaning is important); look for bright environments to find surfaces more easily (in the dark the experience is impaired); uneven surfaces are better for scanning as it anchors to detected points, so a completely smooth surface like an all-white table can make the project \u201cslip\u201d more easily during the experiment; scan the environment well forming a larger grid before positioning the project to the environment (this will also make the project \u201cslip\u201d less during use); Make sure your device is not in \u201csave mode\u201d, this may distort augmented reality or videos recorded with the camera. For your safety, never forget to always take care of your surroundings while using the app.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dTips for Augin Reference Tracker\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK ||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px1|10p\u201dx border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n For a better user experience, scan the environment well forming a larger grid before aiming the phone or tablet at the printed Reference Tracker (this will make the project \u201cslip\u201d less during use); clean the camera of your cell phone or tablet before the experience (over time, the lenses can get greasy and carry dust, so cleaning is important); take care that the Reference Tracker sheet is not crooked or uneven, if it is, the project may shift out (placing the sheet glued to a board can help keep it aligned).<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dMy project is not in the correct colors\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon= \u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d\u201d_radii=\u201don|10px0|10px| 10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n Augin reads the colors in RGB from the file related to each object, so you need to check how your creation software exports this information to the IFC file. In the case of Revit, for example, what defines the color to be exported to IFC is the \u201cshading\u201d, you must configure the color there so that it can be exported correctly. Textures are not supported in IFC files.<\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_toggle title=\u201dDefault target, how to resolve\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon= \u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version\u20334.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15 )\u201d global_colors_info=\u201d{}\u201d]<\/p>\n If the app is asking you to aim your device at the standard target, it means that your phone or tablet does not have the necessary sensors to scan surfaces. To scan surfaces, the devices need to support ARCore (Android) or ARKit (iOS) in which sensors such as accelerometer, gyroscope, among others are needed. When Augin was released, only these types of devices were supported, however, several users asked us to create a solution, which became the default target. To do so, it is necessary that you visit the Augin website (augin.app) to download this standard target (a PDF file), print it on an A4 sheet, and aim your device at this sheet in order to allow the augmented reality is projected through this interaction. Some functionality will be limited in this experience due to the lack of sensing, however, we did the best we could.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dDevices that support ARCore \/ARKit\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201d K||divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d border_radii=\u201don|10px|10px|10px \u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n Many users ask us which devices support surface scanning so that they can use augmented reality without the need for the standard target. We will put the links of the supported devices lists, so that you can consult. ARCore (Android):<\/span> https:\/\/developers.google.com\/ar\/devices<\/span><\/a> ARKit (iOS): <\/span>https:\/\/developer.apple.com\/library\/archive\/documentation\/DeviceInformation\/Reference\/iOSDeviceCompatibility\/DeviceCompatibilityMatrix\/DeviceCompatibilityMatrix.html<\/span><\/a> Recently released devices may not be on the support list, in which case it is necessary to wait a few weeks for ARCore\/ARKit to update their lists so that we can later evaluate\/enable the addition.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dRecommended Settings\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi ||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d border_radii=\u201don|10px|10px|10px\u201dall_10 0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n For a better experience using the Augin app, we recommend mobile phones and tablets that support ARCore (Android) or ARKit (iOS) and have at least 4GB of RAM.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dPerformance\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi| |400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d border_radii=\u201don|10px|10px|10px|_0pxx border_all\u201d|_0pxx \u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n There are several factors that influence performance, as with computers, the greater the processing capacity and RAM memory the cell phone or tablet has, the more conditions to open a project. This will influence the opening time of the files, the fluidity of the navigation and the FPS. The larger the project, the number of objects and the number of polygons, in theory, the longer the loading time will be, and logically it will influence the FPS, causing the fluidity to decrease. For large projects, use the filter button to remove levels or design elements from the view that you do not need at the time of the preview.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dTips to improve performance\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK| |divi||400\u2033 open_use_icon_font_size=\u201don\u201d open_icon_font_size=\u201d19px\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10pwix10pxall border_10pxx| =\u201d0px\u201d box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n Closing other apps on your phone or tablet while using Augin is a great practice, this will allocate more memory to the app. Another good practice is to have the cell phone or tablet with the battery charged during use. Make sure your device is not in \u201ceconomy mode\u201d, if it is, the processing power will be lower and will slow down the application. Having free space on the device can also help. The number of project polygons to be loaded is one of the factors that influence the overall performance of the application. Each 3D object is made up of polygons (triangles), and the sum of them forms the object. A chair, for example, may have 200 polygons or 2000 having the same perceptible visual representation. Curved elements, vegetation, cars, screws usually carry many polygons in their geometry, therefore, the sum of these objects in the project slows down the visualization. To do so, if a project is impossible to open on your device, try to eliminate any of these objects from the project that are overloading or use the \u201copen with filter\u201d option a lot, in order to reduce the number of objects in the scene.<\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#FFFFFF\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_version=\u201d 4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_text _builder_version=\u201d4.17.4\u2033 _module_preset=\u201d default\u201d header_text_color=\u201d#FE6A00\u2033 hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d module_id=\u201dhelp-pro\u201d sticky_enabled=\u201d0\u2033]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201d1_2,1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_toggle title=\u201dWhich versions of Augin allow me to create and share links and QR Codes for my projects?\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d_font open_size=\u201d_font 19px\u201d _builder_version=\u201d4.17.4\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dbox_shadow3\u2033 box_shadow_style=\u201dbox_shadow3\u2033 rgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n Creating and sharing links and QR Codes is an exclusive function for PRO and PRO10 users.<\/p>\n The created links and QR Codes remain active as long as the user keeps their PRO\/PRO10 subscription active.<\/p>\n Any Augin user, even free, can access the links and QR Codes created by a PRO\/PRO10 user.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dWhat is the difference between the PRO version and the PRO10 version?\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d_font open_size=\u201d_font 19px\u201d _builder_version=\u201d4.17.4\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dbox_shadow3\u2033 box_shadow_style=\u201dbox_shadow3\u2033 rgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_toggle title=\u201dCan I invite free users to an immersive Augin TeamPlay meeting?\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d_font open_size=\u201d_font 19px\u201d _builder_version=\u201d4.17.4\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dbox_shadow3\u2033 box_shadow_style=\u201dbox_shadow3\u2033 rgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n Yes. A PRO10 user can create immersive meetings with TeamPlay for up to 9 guests. These invitees can use any version of Augin (including the free version) to join the meeting.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=\u201dHow do I cancel my Augin PRO or PRO10 plan?\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d_font open_size=\u201d_font 19px\u201d _builder_version=\u201d4.17.4\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dbox_shadow3\u2033 box_shadow_style=\u201dbox_shadow3\u2033 rgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n The renewal of the PRO and PRO10 plans takes place automatically for both the monthly and annual payment option.<\/span><\/p>\nAugin Hub<\/h1>\n
Augin App<\/h1>\n
Augin PRO and PRO10<\/h1>\n
\n\n
\n <\/td>\n PRO<\/td>\n PRO10<\/td>\n<\/tr>\n \n project size<\/td>\n 100MB<\/td>\n 1GB<\/td>\n<\/tr>\n \n Storage<\/td>\n 30GB<\/td>\n 100GB<\/td>\n<\/tr>\n \n federated projects<\/td>\n 100MB<\/td>\n 1GB<\/td>\n<\/tr>\n \n TeamPlay (Immersive Meetings)<\/td>\n just participate<\/td>\n create meetings<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n