{"id":6962,"date":"2021-11-09T17:04:03","date_gmt":"2021-11-09T20:04:03","guid":{"rendered":"https:\/\/augin.app\/?page_id=6962"},"modified":"2026-09-04T18:22:40","modified_gmt":"2026-09-04T21:22:40","slug":"central-de-ajuda","status":"publish","type":"page","link":"https:\/\/augin.app\/en\/central-de-ajuda\/","title":{"rendered":"Help Center"},"content":{"rendered":"[et_pb_section fb_built=\u201d1\u2033 custom_padding_last_edited=\u201don|phone\u201d next_background_color=\u201d#FFFFFF\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#E8E8F0\u2033 custom_margin=\u201d||||false|false\u201d custom_padding=\u201d| 5vw||false|false\u201d custom_padding_tablet=\u201d||10vw||false|false\u201d custom_padding_phone=\u201d||15vw||false|false\u201d top_divider_height=\u201d280px\u201d top_divider_height_tablet=\u201d\u201d top_divider_height_phone=\u201d\u201d top_divider_height_last_edited=\u201don|tablet \u201d bottom_divider_style=\u201dwave\u201d bottom_divider_repeat=\u201d1x\u201d bottom_divider_flip=\u201dhorizontal\u201d bottom_divider_height_tablet=\u201d50px\u201d bottom_divider_height_phone=\u201d35px\u201d bottom_divider_height_last_edited=\u201don|phone\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_preule\u2033\u201d4. default\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d custom_padding_tablet=\u201d0px||||false|false\u201d custom_padding_phone=\u201d\u201d custom_padding_last_edited=\u201d on|phone\u201d global_colors_info=\u201d{}\u201d][et_pb_t ext _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d text_font_size=\u201d17px\u201d header_text_color=\u201d#FE6A00\u2033 header_font_size=\u201d45px\u201d custom_margin_tablet=\u201d|0px||0%|false|false\u201d custom_margin_phone=\u201d\u201d custom_margin_last_edited=\u201don|desktop=\u201d header_font_size_tablet=\u201d35px\u201d header_font_size_phone=\u201d30px\u201d header_font_size_last_edited=\u201don|desktop\u201d global_colors_info=\u201d{}\u201d]<h1 style=\"text-align: center;\">Help Center<\/h1>\n<p style=\"text-align: center;\">What do you need to know?<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#FFFFFF\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_version=\u201d 4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_text _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<h1 style=\"text-align: center;\">Plugins<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Download&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">The download of plugins to send projects directly through the architecture and engineering software is done through the Augin website (augin.app), in the \u201cplugins\u201d tab. Choose the software you use to download. If you use software for which Augin does not have a plugin, export your project in IFC 2\u00d73 or IFC 4 format and upload the file directly via Augin Hub (PC version, available for free download from Augin&#039;s website).<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Enviando um projeto pelo plugin&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">To submit a project, it is necessary to first log in through the plugin using the same user email and password created by the App, it is not possible to create a user account through the plugins. After logging in, click on the \u201csend current view\u201d button to start the upload, large files may take a few minutes to be sent, and also to be processed. Some plugins may have this procedure a little differently.<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Problema no login&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">Connection failure or unstable internet connection (check if you entered the username and password correctly).<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Parte do meu projeto n\u00e3o aparece&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">Plugins do not export external links, therefore, they must be incorporated into the template so that they can be sent during upload. A tip is to send the projects separately to Augin and create a federated model for visualization and filters by discipline. <\/span><\/p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Erro na instala\u00e7\u00e3o de plugin&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">During the installation or use of plugins on computers, some errors can happen, we list the most common ones: Not being logged in as a Windows administrator; firewall blocking; antivirus blocking; try to switch from 4G to wifi or vice versa; non-genuine software (does not work well with extensions); check for any pending Windows updates; have installed the plugin version that does not match your software.<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Erro no envio de projeto&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">We recommend that you can use the English version of the source software when exporting, as well as the Windows version as well. Errors such as \u201cfilepath does not exist\u201d can occur due to translation problems, in this case, we suggest that you export your project to IFC 2\u00d73 or IFC 4 format and upload the project using Augin Hub, the version of Augin for PCs.<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Enviei o projeto mas n\u00e3o chegou&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">Caso o projeto n\u00e3o tenha chegado ao aplicativo em alguns minutos, verifique se: o arquivo IFC gerado do projeto foi superior ao limite permitido para sua vers\u00e3o do Augin;&nbsp; exporte seu projeto no formato IFC 2&#215;3 e verifique se n\u00e3o gerou um arquivo vazio (entre 5 a 10 Kb) pois trata-se de um erro na exporta\u00e7\u00e3o e logo n\u00e3o ir\u00e1 converter.<\/span><\/p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#F3F4F9\u2033 global_colors_info=\u201d{}\u201d][et_pb_row=\u201d_builder_version 4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_text _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<h1 style=\"text-align: center;\">Augin Hub<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Download&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">The free download of Augin Hub can be done directly from the augin website (augin.app), under the \u201cAugin Hub\u201d tab. Fill in the form information to start, if the form does not appear for you, try to access the page from another browser. Make sure your computer has the recommended settings for installation. It is possible to install the software with lower settings, however, it is not what we recommend for a good experience. The only requirement is that the operating system is at least Windows 10. <\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Erro na instala\u00e7\u00e3o do Augin Hub&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">Here are the most common problems during the installation process: Trying to install Augin Hub on a version that is not Windows 10; Windows has an update pending and so the installer cannot run; verify that the PC date\/time is correct; not be logged in as a Windows administrator; firewall blocking; antivirus blocking; non-genuine software; Windows version is not with Microsoft Store msix app installer; the .msix installer is made by the Windows Store itself, so we suggest searching the search engines if any errors appear during the installation, with the error code, suggestions on how to resolve the incompatibility or more information may appear in the following link: <\/span><span style=\"font-weight: 400;\">https:\/\/docs.microsoft.com\/pt-br\/windows\/msix\/app-installer\/troubleshoot-appinstaller-issues<\/span><\/p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Enviei o projeto mas n\u00e3o chegou&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">Check the &quot;notifications&quot; on the home screen, you may have a message detailing the reason a little more; check that the IFC file in question is not a binary file (it must be \u201cSTEP-File\u201d); to know if it was exported in binary, open the IFC file with any text editor, if you cannot identify words and strange characters appear, it is in binary; check that the IFC file is not an empty file (between 5 to 10 kb), if it is, this is an error in the export and therefore it will not convert, it will have to be exported again from the source software. <\/span><\/p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#FFFFFF\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_version=\u201d 4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_text _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<h1 style=\"text-align: center;\">Augin App<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;N\u00e3o consigo instalar ou atualizar o App&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">If you download the app on your phone or tablet but it fails to install, try to free up at least 1.4GB so that the installation can proceed properly, although the app has few MB, more free space is required. If, when installing a new version of the app, the store keeps asking you to update, this may be due to several new versions that may have arrived and so the best procedure is to delete the app from your phone or tablet and right after installing it. again, this will bring you to the latest version.<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;N\u00e3o consigo logar no app Augin &#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">If you can&#039;t log in to the app, it could be related to: Internet connection failure or instability, try switching your internet from 4G to wifi or vice versa; Make sure you entered your email and password correctly.<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Dicas para realidade aumentada&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">For a better user experience, be sure to: Clean the camera of your cell phone or tablet before the experience (over time, the lenses can get greasy and carry dust, so cleaning is important); look for bright environments to find surfaces more easily (in the dark the experience is impaired); uneven surfaces are better for scanning as it anchors to detected points, so a completely smooth surface like an all-white table can make the project \u201cslip\u201d more easily during the experiment; scan the environment well forming a larger grid before positioning the project to the environment (this will also make the project \u201cslip\u201d less during use); Make sure your device is not in \u201csave mode\u201d, this may distort augmented reality or videos recorded with the camera. For your safety, never forget to always take care of your surroundings while using the app.<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Dicas para Augin Reference Tracker&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">For a better user experience, scan the environment well forming a larger grid before aiming the phone or tablet at the printed Reference Tracker (this will make the project \u201cslip\u201d less during use); clean the camera of your cell phone or tablet before the experience (over time, the lenses can get greasy and carry dust, so cleaning is important); take care that the Reference Tracker sheet is not crooked or uneven, if it is, the project may shift out (placing the sheet glued to a board can help keep it aligned).<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Meu projeto n\u00e3o est\u00e1 nas cores corretas&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">Augin reads the colors in RGB from the file related to each object, so you need to check how your creation software exports this information to the IFC file. In the case of Revit, for example, what defines the color to be exported to IFC is the \u201cshading\u201d, you must configure the color there so that it can be exported correctly. Textures are not supported in IFC files.<\/span><\/p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Aparelhos que suportam ARCore \/ARKit&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">Muitos utilizadores nos perguntam quais aparelhos possuem suporte ao escaneamento de superf\u00edcies para que possam utilizar a realidade aumentada. Colocaremos os links das listas de aparelhos suportados, para que possam consultar. ARCore (Android):<\/span> <a href=\"https:\/\/developers.google.com\/ar\/devices\"><span style=\"font-weight: 400;\">https:\/\/developers.google.com\/ar\/devices<\/span><\/a><span style=\"font-weight: 400;\"> ARKit (iOS): <\/span><a href=\"https:\/\/developer.apple.com\/library\/archive\/documentation\/DeviceInformation\/Reference\/iOSDeviceCompatibility\/DeviceCompatibilityMatrix\/DeviceCompatibilityMatrix.html\"><span style=\"font-weight: 400;\">https:\/\/developer.apple.com\/library\/archive\/documentation\/DeviceInformation\/Reference\/iOSDeviceCompatibility\/DeviceCompatibilityMatrix\/DeviceCompatibilityMatrix.html<\/span><\/a><span style=\"font-weight: 400;\"> Recently released devices may not be on the support list, in which case it is necessary to wait a few weeks for ARCore\/ARKit to update their lists so that we can later evaluate\/enable the addition.<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Configura\u00e7\u00f5es recomendadas&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">For a better experience using the Augin app, we recommend mobile phones and tablets that support ARCore (Android) or ARKit (iOS) and have at least 4GB of RAM.<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Performance&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">There are several factors that influence performance, as with computers, the greater the processing capacity and RAM memory the cell phone or tablet has, the more conditions to open a project. This will influence the opening time of the files, the fluidity of the navigation and the FPS. The larger the project, the number of objects and the number of polygons, in theory, the longer the loading time will be, and logically it will influence the FPS, causing the fluidity to decrease. For large projects, use the filter button to remove levels or design elements from the view that you do not need at the time of the preview.<\/span><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Dicas para melhorar performance&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span style=\"font-weight: 400;\">Closing other apps on your phone or tablet while using Augin is a great practice, this will allocate more memory to the app. Another good practice is to have the cell phone or tablet with the battery charged during use. Make sure your device is not in \u201ceconomy mode\u201d, if it is, the processing power will be lower and will slow down the application. Having free space on the device can also help. The number of project polygons to be loaded is one of the factors that influence the overall performance of the application. Each 3D object is made up of polygons (triangles), and the sum of them forms the object. A chair, for example, may have 200 polygons or 2000 having the same perceptible visual representation. Curved elements, vegetation, cars, screws usually carry many polygons in their geometry, therefore, the sum of these objects in the project slows down the visualization. To do so, if a project is impossible to open on your device, try to eliminate any of these objects from the project that are overloading or use the \u201copen with filter\u201d option a lot, in order to reduce the number of objects in the scene.<\/span><\/p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#FFFFFF\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_version=\u201d 4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_text _builder_version=\u201d4.17.4\u2033 _module_preset=\u201d default\u201d header_text_color=\u201d#FE6A00\u2033 hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d module_id=\u201dhelp-pro\u201d sticky_enabled=\u201d0\u2033]<h1 style=\"text-align: center;\">Augin PRO and PRO10<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Quais vers\u00f5es do Augin permitem criar e compartilhar links e QR Codes dos meus projetos?&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p>Creating and sharing links and QR Codes is an exclusive function for PRO and PRO10 users.<\/p>\n<p>The created links and QR Codes remain active as long as the user keeps their PRO\/PRO10 subscription active.<\/p>\n<p>Any Augin user, even free, can access the links and QR Codes created by a PRO\/PRO10 user.<\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Qual a diferen\u00e7a entre a vers\u00e3o PRO e a vers\u00e3o PRO10?&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<table border=\"0\" style=\"height: 96px; width: 100%; border-collapse: collapse;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 33.3333%; height: 24px;\"><\/td>\n<td style=\"width: 33.3333%; height: 24px;\">PRO<\/td>\n<td style=\"width: 33.3333%; height: 24px;\">PRO10<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 33.3333%; height: 24px;\">project size<\/td>\n<td style=\"width: 33.3333%; height: 24px;\">100MB<\/td>\n<td style=\"width: 33.3333%; height: 24px;\">1GB<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 33.3333%; height: 24px;\">Storage<\/td>\n<td style=\"width: 33.3333%; height: 24px;\">30GB<\/td>\n<td style=\"width: 33.3333%; height: 24px;\">100GB<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 33.3333%; height: 24px;\">federated projects<\/td>\n<td style=\"width: 33.3333%; height: 24px;\">100MB<\/td>\n<td style=\"width: 33.3333%; height: 24px;\">1GB<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%;\">TeamPlay (Immersive Meetings)<\/td>\n<td style=\"width: 33.3333%;\">just participate<\/td>\n<td style=\"width: 33.3333%;\">create meetings<\/td>\n<\/tr>\n<\/tbody>\n<\/table>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Posso convidar usu\u00e1rios gratuitos para uma reuni\u00e3o imersiva no Augin TeamPlay?&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p>Yes. A PRO10 user can create immersive meetings with TeamPlay for up to 9 guests. These invitees can use any version of Augin (including the free version) to join the meeting.<\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Como fa\u00e7o para cancelar meu plano Augin PRO ou PRO10?&#8221; icon_color=&#8221;#FE6A00&#8243; toggle_icon=&#8221;L||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;19px&#8221; open_icon_color=&#8221;#FE6A00&#8243; open_toggle_icon=&#8221;K||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;19px&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#0D1317&#8243; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;]<p><span>The renewal of the PRO and PRO10 plans takes place automatically for both the monthly and annual payment option.<\/span><\/p>\n<p><span>If you do not want to renew your plan, send an email requesting cancellation to&nbsp;<a href=\"mailto:augin@augin.app\">augin@augin.app<\/a>&nbsp;at least 5 days before the scheduled renewal date.<\/span><\/p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>Help Center What do you need to know?PluginsThe download of plugins to submit projects directly from the architecture and engineering software is done through the Augin website (augin.app), in the \u201cplugins\u201d tab. Choose the software you use to download. If you use software for which Augin does not have a plugin, export your [\u2026]<\/p>","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-6962","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" content=\"google-site-verification=vFKleT08a7R6xyp4tJTnLc-8pkJZluJZSepUD1HtJIM\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/augin.app\/en\/central-de-ajuda\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Augin\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Central de ajuda | Augin\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/augin.app\/en\/central-de-ajuda\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/augin.app\/wp-content\/uploads\/2020\/03\/ogimage1.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/augin.app\/wp-content\/uploads\/2020\/03\/ogimage1.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2021-11-09T20:04:03+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-09-04T21:22:40+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/auginapp\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Central de ajuda | Augin\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/augin.app\/wp-content\/uploads\/2020\/03\/ogimage1.jpg\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/central-de-ajuda\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/augin.app\\\/en#listItem\",\"position\":1,\"name\":\"In\\u00edcio\",\"item\":\"https:\\\/\\\/augin.app\\\/en\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/central-de-ajuda\\\/#listItem\",\"name\":\"Central de ajuda\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/central-de-ajuda\\\/#listItem\",\"position\":2,\"name\":\"Central de ajuda\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/augin.app\\\/en#listItem\",\"name\":\"In\\u00edcio\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/#organization\",\"name\":\"Augin\",\"description\":\"Plataforma de realidade aumentada para Arquitetura, Engenharia e Constru\\u00e7\\u00e3o\",\"url\":\"https:\\\/\\\/augin.app\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/augin.app\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/logo-augin-preto.svg\",\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/central-de-ajuda\\\/#organizationLogo\"},\"image\":{\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/central-de-ajuda\\\/#organizationLogo\"},\"sameAs\":[\"https:\\\/\\\/instagram.com\\\/auginapp\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UC0NVQi8_tGIy4SK0zSgo2_g\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/augin\\\/\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/central-de-ajuda\\\/#webpage\",\"url\":\"https:\\\/\\\/augin.app\\\/en\\\/central-de-ajuda\\\/\",\"name\":\"Central de ajuda | Augin\",\"inLanguage\":\"en-US\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/central-de-ajuda\\\/#breadcrumblist\"},\"datePublished\":\"2021-11-09T17:04:03-03:00\",\"dateModified\":\"2026-09-04T18:22:40-03:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/augin.app\\\/en\\\/\",\"name\":\"Augin\",\"description\":\"Plataforma de realidade aumentada para Arquitetura, Engenharia e Constru\\u00e7\\u00e3o\",\"inLanguage\":\"en-US\",\"publisher\":{\"@id\":\"https:\\\/\\\/augin.app\\\/en\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"Help Center | Augin","description":"","canonical_url":"https:\/\/augin.app\/en\/central-de-ajuda\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"google-site-verification":"google-site-verification=vFKleT08a7R6xyp4tJTnLc-8pkJZluJZSepUD1HtJIM","miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/augin.app\/en\/central-de-ajuda\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/augin.app\/en#listItem","position":1,"name":"In\u00edcio","item":"https:\/\/augin.app\/en","nextItem":{"@type":"ListItem","@id":"https:\/\/augin.app\/en\/central-de-ajuda\/#listItem","name":"Central de ajuda"}},{"@type":"ListItem","@id":"https:\/\/augin.app\/en\/central-de-ajuda\/#listItem","position":2,"name":"Central de ajuda","previousItem":{"@type":"ListItem","@id":"https:\/\/augin.app\/en#listItem","name":"In\u00edcio"}}]},{"@type":"Organization","@id":"https:\/\/augin.app\/en\/#organization","name":"Augin","description":"Plataforma de realidade aumentada para Arquitetura, Engenharia e Constru\u00e7\u00e3o","url":"https:\/\/augin.app\/en\/","logo":{"@type":"ImageObject","url":"https:\/\/augin.app\/wp-content\/uploads\/2021\/10\/logo-augin-preto.svg","@id":"https:\/\/augin.app\/en\/central-de-ajuda\/#organizationLogo"},"image":{"@id":"https:\/\/augin.app\/en\/central-de-ajuda\/#organizationLogo"},"sameAs":["https:\/\/instagram.com\/auginapp","https:\/\/www.youtube.com\/channel\/UC0NVQi8_tGIy4SK0zSgo2_g","https:\/\/www.linkedin.com\/company\/augin\/"]},{"@type":"WebPage","@id":"https:\/\/augin.app\/en\/central-de-ajuda\/#webpage","url":"https:\/\/augin.app\/en\/central-de-ajuda\/","name":"Central de ajuda | Augin","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/augin.app\/en\/#website"},"breadcrumb":{"@id":"https:\/\/augin.app\/en\/central-de-ajuda\/#breadcrumblist"},"datePublished":"2021-11-09T17:04:03-03:00","dateModified":"2026-09-04T18:22:40-03:00"},{"@type":"WebSite","@id":"https:\/\/augin.app\/en\/#website","url":"https:\/\/augin.app\/en\/","name":"Augin","description":"Plataforma de realidade aumentada para Arquitetura, Engenharia e Constru\u00e7\u00e3o","inLanguage":"en-US","publisher":{"@id":"https:\/\/augin.app\/en\/#organization"}}]},"og:locale":"en_US","og:site_name":"Augin","og:type":"article","og:title":"Central de ajuda | Augin","og:url":"https:\/\/augin.app\/en\/central-de-ajuda\/","og:image":"https:\/\/augin.app\/wp-content\/uploads\/2020\/03\/ogimage1.jpg","og:image:secure_url":"https:\/\/augin.app\/wp-content\/uploads\/2020\/03\/ogimage1.jpg","og:image:width":1200,"og:image:height":628,"article:published_time":"2021-11-09T20:04:03+00:00","article:modified_time":"2026-09-04T21:22:40+00:00","article:publisher":"https:\/\/facebook.com\/auginapp","twitter:card":"summary","twitter:title":"Central de ajuda | Augin","twitter:image":"https:\/\/augin.app\/wp-content\/uploads\/2020\/03\/ogimage1.jpg"},"aioseo_meta_data":{"post_id":"6962","title":null,"description":null,"keywords":null,"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"WebPage","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":"{\"article\":{\"articleType\":\"BlogPosting\"},\"course\":{\"name\":\"\",\"description\":\"\",\"provider\":\"\"},\"faq\":{\"pages\":[]},\"product\":{\"reviews\":[]},\"recipe\":{\"ingredients\":[],\"instructions\":[],\"keywords\":[]},\"software\":{\"reviews\":[],\"operatingSystems\":[]},\"webPage\":{\"webPageType\":\"WebPage\"}}","pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":{"subject":"","preview":"","content":""},"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"created":"2021-11-09 19:50:03","updated":"2026-09-04 21:22:40","seo_analyzer_scan_date":null,"focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/augin.app\/en\" title=\"In\u00edcio\">In\u00edcio<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tCentral de ajuda\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"In\u00edcio","link":"https:\/\/augin.app\/en"},{"label":"Central de ajuda","link":"https:\/\/augin.app\/en\/central-de-ajuda\/"}],"_links":{"self":[{"href":"https:\/\/augin.app\/en\/wp-json\/wp\/v2\/pages\/6962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/augin.app\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/augin.app\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/augin.app\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/augin.app\/en\/wp-json\/wp\/v2\/comments?post=6962"}],"version-history":[{"count":59,"href":"https:\/\/augin.app\/en\/wp-json\/wp\/v2\/pages\/6962\/revisions"}],"predecessor-version":[{"id":239993,"href":"https:\/\/augin.app\/en\/wp-json\/wp\/v2\/pages\/6962\/revisions\/239993"}],"wp:attachment":[{"href":"https:\/\/augin.app\/en\/wp-json\/wp\/v2\/media?parent=6962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}