{"id":7081,"date":"2021-11-11T16:09:12","date_gmt":"2021-11-11T19:09:12","guid":{"rendered":"https:\/\/augin.app\/?page_id=7081"},"modified":"2022-05-19T16:29:42","modified_gmt":"2022-05-19T19:29:42","slug":"suporte","status":"publish","type":"page","link":"https:\/\/augin.app\/en\/suporte\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=\u201d1\u2033 custom_padding_last_edited=\u201don|phone\u201d next_background_color=\u201d#FFFFFF\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#E8E8F0\u2033 custom_margin=\u201d||||false|false\u201d custom_padding=\u201d| 5vw||false|false\u201d custom_padding_tablet=\u201d||10vw||false|false\u201d custom_padding_phone=\u201d||15vw||false|false\u201d top_divider_height=\u201d280px\u201d top_divider_height_tablet=\u201d\u201d top_divider_height_phone=\u201d\u201d top_divider_height_last_edited=\u201don|tablet \u201d bottom_divider_style=\u201dwave\u201d bottom_divider_repeat=\u201d1x\u201d bottom_divider_flip=\u201dhorizontal\u201d bottom_divider_height_tablet=\u201d50px\u201d bottom_divider_height_phone=\u201d35px\u201d bottom_divider_height_last_edited=\u201don|phone\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_preule\u2033\u201d4. default\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d custom_padding_tablet=\u201d0px||||false|false\u201d custom_padding_phone=\u201d\u201d custom_padding_last_edited=\u201d on|phone\u201d global_colors_info=\u201d{}\u201d][et_pb_t ext _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d text_font_size=\u201d17px\u201d header_text_color=\u201d#FE6A00\u2033 header_font_size=\u201d45px\u201d custom_margin_tablet=\u201d|0px||0%|false|false\u201d custom_margin_phone=\u201d\u201d custom_margin_last_edited=\u201don|desktop=\u201d header_font_size_tablet=\u201d35px\u201d header_font_size_phone=\u201d30px\u201d header_font_size_last_edited=\u201don|desktop\u201d global_colors_info=\u201d{}\u201d]<\/p>\n<h1 style=\"text-align: center;\">User support<\/h1>\n<p style=\"text-align: center;\">Get the answers you need and get back to work<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d background_color=\u201d#FFFFFF\u201d global_colors_info=\u201d{}\u201d][et_pb_row column_structure=\u201d 1_3,1_3,1_3\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d1_3\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_blurb title =\u201dVisit Help Center\u201d image=\u201dhttps:\/\/augin.app\/wp-content\/uploads\/2021\/11\/central-de-ajuda.svg\u201d icon_placement=\u201dleft\u201d image_icon_width=\u201d130%\u201d _builder_version=\u201d 4.16\u2033 _module_preset=\u201ddefault\u201d header_level=\u201dh3\u2033 header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<\/p>\n<p><span style=\"font-weight: 400;\">See common troubleshooting topics and step-by-step instructions to help you use our platform.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u201d@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjY5NjIifX0=@\u201d button_text=\u201dVisite a Central de Ajuda\u201d button_alignment=\u201dright\u201d _builder_version=\u201d4.17.3\u2033 _dynamic_attributes=\u201dbutton_url\u201d _module_preset=\u201ddefault\u201d custom_button =\u201don\u201d button_text_size=\u201d16px\u201d button_text_color=\u201d#FE6A00\u2033 button_bg_color=\u201dRGBA(0,0,0,0)\u201d button_border_radius=\u201d10px\u201d button_font=\u201dCircular Pro Book||||||||\u201d button_icon=\u201d9||divi||400\u2033 button_on_hover=\u201doff\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d button_bg_color__hover_enabled=\u201don|hover\u201d button_bg_color__hover=\u201d#FFFFF\u201d button_bg_enable_color__hover=\u201don\u201d button_border_width__hover_enabled=\u201don|hover \u201d button_text_color__hover_enabled=\u201don|hover\u201d button_text_color__hover=\u201d#0D1317\u2033][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201d1_3\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info[b]=\u201d_pb_title] \u201dSupport Tutorials\u201d image=\u201dhttps:\/\/augin.app\/wp-content\/uploads\/2021\/11\/comunidade.svg\u201d icon_placement=\u201dleft\u201d image_icon_width=\u201d130%\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d header_level=\u201dh3\u2033 header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<\/p>\n<p><span style=\"font-weight: 400;\">Learn how to use the Augin platform quickly and easily through explanatory videos so you can introduce the technology to your projects.<\/span><span style=\"font-weight: 400;\"><\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u201dhttps:\/\/www.youtube.com\/channel\/UC0NVQi8_tGIy4SK0zSgo2_g\u201d url_new_window=\u201don\u201d button_text=\u201dView tutorials\u201d button_alignment=\u201dright\u201d _builder_version=\u201d4.17.3\u2033 _module_preset=\u201ddefault \u201d custom_button=\u201don\u201d button_text_size=\u201d16px\u201d button_text_color=\u201d#FE6A00\u2033 button_bg_color=\u201dRGBA(0,0,0,0)\u201d button_border_radius=\u201d10px\u201d button_font=\u201dCircular Pro Book|||||||\u201d button_icon=\u201d9||divi||400\u2033 button_on_hover=\u201doff\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d button_bg_color__hover_enabled=\u201don|hover\u201d button_bg_color__hover=\u201d#FFFFF\u201d button_bg_enable_color__hover=\u201don\u201d button_border_width__hover_enabled=\u201don|hover \u201d button_text_color__hover_enabled=\u201don|hover\u201d button_text_color__hover=\u201d#0D1317\u2033][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201d1_3\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info[b]=\u201d_pb_title] \u201dSend an email\u201d image=\u201dhttps:\/\/augin.app\/wp-content\/uploads\/2021\/11\/email.svg\u201d icon_placement=\u201dleft\u201d image_icon_width=\u201d130%\u201d _builder_version=\u201d4.16\u2033 _module_preset=\u201d default\u201d header_level=\u201dh3\u2033 header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<\/p>\n<p><span style=\"font-weight: 400;\">Quickly contact our team of experts to help investigate and resolve any issues you may encounter.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u201dmailto:augin@augin.app\u201d button_text=\u201dSend an email\u201d button_alignment=\u201dright\u201d _builder_version=\u201d4.17.3\u2033 _module_preset=\u201ddefault\u201d custom_button=\u201don\u201d button_text_size=\u201d16px \u201d button_text_color=\u201d#FE6A00\u2033 button_bg_color=\u201dRGBA(0,0,0,0)\u201d button_border_radius=\u201d10px\u201d button_font=\u201dCircular Pro Book||||||||\u201d button_icon=\u201d9||divi||400\u2033 button_on_hover=\u201doff\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d button_bg_color__hover_enabled=\u201don|hover\u201d button_bg_color__hover=\u201d#FFFFF\u201d button_bg_enable_color__hover=\u201don\u201d button_border_width__hover_enabled=\u201don|hover \u201d button_text_color__hover_enabled=\u201don|hover\u201d button_text_color__hover=\u201d#0D1317\u2033][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 background _module_preset\u201dcolor_mod=\u201dpreset\u201d #F3F4F9\u2033 global_colors_info=\u201d{}\u201d][et_pb_row _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d \u201d][et_pb_text _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d header_text_color=\u201d#FE6A00\u2033 global_colors_info=\u201d{}\u201d]<\/p>\n<h1 style=\"text-align: center;\">FAQ<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201d1_5,3_5,1_5\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d1_5\u2033 _builder_version=\u201d 4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][\/et_pb_column][et_pb_column type=\u201d3_5\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_toggle title=\u201d What support is in included in my subscription?\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d_font open_size=\u201d_font 19px\u201d _builder_version=\u201d4.17.3\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dbox_shadow3\u2033 box_shadow_style=\u201dbox_shadow3\u2033 rgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n<p><span style=\"font-weight: 400;\">All plans provide access to self-service features in the Help and Community Center.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u201d When can I call support?\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d_font open_size=\u201d_font 19px\u201d _builder_version=\u201d4.17.3\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dbox_shadow3\u2033 box_shadow_style=\u201dbox_shadow3\u2033 rgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n<p><span style=\"font-weight: 400;\">You can submit a support request online or by email. <a href=\"mailto:augin@augin.app\">augin@augin.app<\/a><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u201dCan support help with more than technical issues?\u201d icon_color=\u201d#FE6A00\u2033 toggle_icon=\u201dL||divi||400\u2033 use_icon_font_size=\u201don\u201d icon_font_size=\u201d19px\u201d open_icon_color=\u201d#FE6A00\u2033 open_toggle_icon=\u201dK||divi||400\u2033 open_use_icon_font_size=\u201don\u201d_font open_size=\u201d_font 19px\u201d _builder_version=\u201d4.17.3\u2033 _module_preset=\u201ddefault\u201d title_text_color=\u201d#0D1317\u2033 background_color=\u201d#FFFFF\u201d border_radii=\u201don|10px|10px|10px|10px\u201d border_width_all=\u201d0px\u201d box_shadow_style=\u201dbox_shadow3\u2033 box_shadow_style=\u201dbox_shadow3\u2033 rgba(0,0,0,0.15)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n<p><span style=\"font-weight: 400;\">Premium Support, available on PRO plans, offers exclusive Webinars featuring industry best practices to go beyond technical support and help you get the most out of the Augin platform.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u201d1_5\u2033 _builder_version=\u201d4.16\u2033 _module_preset=\u201ddefault\u201d 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