During the installation or use of plugins on computers, some errors can happen, we list the most common ones: Not being logged in as a Windows administrator; firewall blocking; antivirus blocking; try to switch from 4G to wifi or vice versa; non-genuine software (does not work well with extensions); check for any pending Windows updates; have installed the plugin version that does not match your software.

We recommend that you can use the English version of the source software when exporting, as well as the Windows version as well. Errors such as “filepath does not exist” can occur due to translation problems, in this case, we suggest that you export your project to IFC 2×3 or IFC 4 format and upload the project using Augin Hub, the version of Augin for PCs.

If the project has not arrived in the application within a few minutes, check that: the IFC file generated from the project was higher than the allowed limit for your version of Augin; export your project in IFC 2×3 format and make sure you don't generate an empty file (between 5 and 10 Kb) because it's an export error and it won't convert soon.

Check the "notifications" on the home screen, you may have a message detailing the reason a little more; check that the IFC file in question is not a binary file (it must be “STEP-File”); to know if it was exported in binary, open the IFC file with any text editor, if you cannot identify words and strange characters appear, it is in binary; check that the IFC file is not an empty file (between 5 to 10 kb), if it is, this is an error in the export and therefore it will not convert, it will have to be exported again from the source software.

If the app is asking you to aim your device at the standard target, it means that your phone or tablet does not have the necessary sensors to scan surfaces. To scan surfaces, the devices need to support ARCore (Android) or ARKit (iOS) in which sensors such as accelerometer, gyroscope, among others are needed. When Augin was released, only these types of devices were supported, however, several users asked us to create a solution, which became the default target. To do so, it is necessary that you visit the Augin website (augin.app) to download this standard target (a PDF file), print it on an A4 sheet, and aim your device at this sheet in order to allow the augmented reality is projected through this interaction. Some functionality will be limited in this experience due to the lack of sensing, however, we did the best we could.

Many users ask us which devices support surface scanning so that they can use augmented reality without the need for the standard target. We will put the links of the supported devices lists, so that you can consult. ARCore (Android): https://developers.google.com/ar/devices ARKit (iOS): https://developer.apple.com/library/archive/documentation/DeviceInformation/Reference/iOSDeviceCompatibility/DeviceCompatibilityMatrix/DeviceCompatibilityMatrix.html Recently released devices may not be on the support list, in which case it is necessary to wait a few weeks for ARCore/ARKit to update their lists so that we can later evaluate/enable the addition.

For a better experience using the Augin app, we recommend mobile phones and tablets that support ARCore (Android) or ARKit (iOS) and have at least 4GB of RAM.

There are several factors that influence performance, as with computers, the greater the processing capacity and RAM memory the cell phone or tablet has, the more conditions to open a project. This will influence the opening time of the files, the fluidity of the navigation and the FPS. The larger the project, the number of objects and the number of polygons, in theory, the longer the loading time will be, and logically it will influence the FPS, causing the fluidity to decrease. For large projects, use the filter button to remove levels or design elements from the view that you do not need at the time of the preview.

Closing other apps on your phone or tablet while using Augin is a great practice, this will allocate more memory to the app. Another good practice is to have the cell phone or tablet with the battery charged during use. Make sure your device is not in “economy mode”, if it is, the processing power will be lower and will slow down the application. Having free space on the device can also help. The number of project polygons to be loaded is one of the factors that influence the overall performance of the application. Each 3D object is made up of polygons (triangles), and the sum of them forms the object. A chair, for example, may have 200 polygons or 2000 having the same perceptible visual representation. Curved elements, vegetation, cars, screws usually carry many polygons in their geometry, therefore, the sum of these objects in the project slows down the visualization. To do so, if a project is impossible to open on your device, try to eliminate any of these objects from the project that are overloading or use the “open with filter” option a lot, in order to reduce the number of objects in the scene.

Yes. A PRO10 user can create immersive meetings with TeamPlay for up to 9 guests. These invitees can use any version of Augin (including the free version) to join the meeting.

The renewal of the PRO and PRO10 plans takes place automatically for both the monthly and annual payment option.

If you do not want to renew your plan, send an email requesting cancellation to augin@augin.app at least 5 days before the scheduled renewal date.